Privacy Policy

We collect personal information that you provide directly to us, as well as data collected automatically through your interaction with our Site.

• Contact & Account Information: Name, email address, phone number, shipping address, and billing address.

• Order & Payment Information: Details of products viewed, added to cart, and purchased.

• Note: Credit card and payment card numbers are processed directly by our third-party payment gateways (e.g., Stripe, PayPal) and are never stored on our servers.

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and interaction telemetry.

• Communications: Inquiries, feedback, and customer support correspondence.

We collect data through the following methods:

• Direct Input: When you place an order, register an account, subscribe to our newsletter, or submit an inquiry form.

• Automated Technologies (Cookies & Pixels): Using cookies, log files, web beacons, and embedded analytics tags to measure traffic, personalize your browsing experience, and deliver relevant advertisements.

• Third-Party Service Providers: Information received from payment processors, shipping partners, and fraud detection services.

We process your personal information for specific operational and commercial objectives:

• Order Fulfillment: Processing transactions, arranging shipping, managing returns, and sending order confirmation and tracking notices.

• Customer Support: Resolving technical, product, and delivery inquiries.

• Platform Security: Detecting and preventing fraudulent transactions, unauthorized access, and abusive conduct.

• Marketing & Personalization: Delivering tailored product recommendations and promotional communications (subject to your consent or opt-out preferences).

• Legal Compliance: Fulfilling tax, corporate reporting, and regulatory retention requirements.

We do not sell, rent, or trade your personal information. We disclose data solely under the following circumstances:

• Service Providers: Trusted vendors who perform core services on our behalf (e-commerce hosting, cloud infrastructure, payment processing, courier logistics, and email delivery).

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of our business.

• Legal Requirements: If required by court order, subpoena, government inquiry, or applicable statutory law.

Our Site utilizes essential, performance, and marketing cookies:

• Essential Cookies: Necessary for core site functionality, including shopping cart persistence and secure checkout.

• Analytics Cookies: Help us evaluate traffic distribution and user engagement (e.g., Google Analytics).

• Marketing Cookies: Used to serve targeted ads and track campaign performance.

You can manage or disable cookie preferences directly through your browser settings or via the Cookie Consent banner displayed on our Site.

• Retention: We retain personal data only for as long as necessary to fulfill the operational purposes outlined in this policy or to comply with statutory accounting and tax retention periods.

• Security: We employ industry-standard encryption protocols (HTTPS/TLS) and organizational safeguards to protect your personal data from unauthorized access, disclosure, or loss.

Depending on your geographic location (e.g., under GDPR, CCPA/CPRA, or PDPA), you hold specific rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete records.

• Right to Deletion: Request erasure of your personal data ("Right to be Forgotten"), subject to legal exceptions.

• Right to Restrict or Object: Limit or object to our processing of your personal data for direct marketing purposes.

• Right to Data Portability: Obtain your information in a structured, machine-readable format. To exercise any of these rights, contact us at suport@elixova.com.

Our Site may contain links to external websites not operated by Elixova. We are not responsible for the privacy practices, content, or policies of third-party platforms.

We may revise this Privacy Policy periodically to reflect operational, legal, or technical changes. Any revisions will be posted directly to this URL with an updated "Last Updated" timestamp.

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, contact our Data Protection representative:

Email: support@elixova.com

Effective Date: September 25, 2026

Last Updated: September 25, 2026